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Once activated, S/Notify will encrypt any email message that is sent from Jira, Confluence or ConfluenceBitbucket, no matter why they have been generated. 

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Which type of encryption does S/Notify enable?

S/Notify enables Jira or , Confluence to and Bitbucket to send S/MIME or PGP encrypted emails. It can be configured to support both encryption types at the same time or just one of them, just as your requirements are. 

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S/Notify selects the encryption algorithm based on the preferences stored on PGP key according to the OpenPGP specifications as defined in RFC 4880. If you need to override this and always use a specific cipher, please contact the S/Notify support team for instructions how to change the encryption algorithm.

Prior to version 3.2.0, S/Notify used AES-128 for PGP email encryption, because of known vulnerabilities in Triple-DES.

Can we use S/Notify to just sign all outgoing emails?

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However, for the time being, you should go for Jira Server or Jira Data Center, if you want email encryption.

Will there be an S/Notify for Bitbucket?

Yes. We are actually currently working on the initial release of a Bitbucket version of S/Notify. If you are interested in email encryption for Atlassian Bitbucket, please let us know. It helps!

Check out our blog post for details: Want S/Notify for Bitbucket? 

Installation questions

Why do our emails not get encrypted?

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Please perform the quick test as explained explained here for Jira and , here for Confluence and here for Bitbucket. If the email does not get encrypted, this probably means that you are using the wrong S/MIME certificate or PGP key for the email address associated with your Jira, Confluence or Confluence Bitbucket user.

However, if emails get encrypted in the quick test, but do not otherwise, proceed to the next check.

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However, if you do not see any log entry from S/Notify in your log file at all, the problem is almost always a missing or incorrectly installed mailer library. Please verify that you have correctly followed Step 2: Download and install the S/Notify library component of the instructions explained in Installation - S/Notify for Jira or , Installation - S/Notify for Confluence or Installation - S/Notify for Bitbucket, then proceed to the next check.

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• you have copied the mailer library to the correct directory WEB-INF/lib
• you have not copied the GUI library to this directory
• the mailer library is either world readable or at least readable by the user your Jira or Confluence user, Confluence or Bitbucket instance runs under
• if you are using Confluence 7.0–7.4, please check the Confluence 7.0–7.4 issue 
• you have restarted Jira, Confluence or Confluence after Bitbucket after the installation of the mailer library

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If users do not see the option to upload an S/MIME certificate or PGP key to the user profile, please go to User Key Management and verify that Allow user certificates and/or Allow user keys is checked, as explained in User Key Management - S/Notify for Jira or , User Key Management - S/Notify for Confluence or User Key Management - S/Notify for Bitbucket.

Note also that users do not see the option to upload an S/MIME certificate, if Encryption Type Priority has been set to PGP only, and vice versa. 

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