First Confluence

When Atlassian released Confluence 7.0, among other libraries, the Java mail library was updated to a newer version. Unfortunately, it turned out that this version had an issue that made it impossible for S/Notify to properly work any more. It took a while until the problem was finally fixed with another update of the Java mail library in Confluence 7.5.

Now Jira

Jira was still using an old version of the Java mail library that needed an update, too. So in Jira 8.10, Atlassian updated it to the version that was known not to have the issue like in Confluence 7.5. Good job!

However (you knew there would be a however), they also included the problem version – maybe from an earlier update of the library, then forgotten after the second? We don’t know, but now this leads to strange and unpredictable effects. For example, S/Notify sometimes works and sometimes doesn’t, depending on which library has been loaded – we haven’t seen a pattern yet.

Actions To Take

Of course, we’ve reported this to Atlassian as soon as we had identified the problem cause. Let’s hope we’ll get a fix very soon.

In the meantime, don’t upgrade to Jira 8.10+ if you don’t need to. We’ve had a report that the mail handlers may not work reliably any more, even without S/Notify installed.

If you have already upgraded, you may remove the problem version of the Java mail library. Check out https://savignano.atlassian.net/l/c/VBzkuG4q for instructions and more details.

We’ll update this page as soon as there’s news about this issue, so it may be recommendable to watch it. To do so, just click on on the watch icon on the top right of this page.