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Please note that we've decided to move our support portal to help.savignano.net to to further improve the services for our customers.

The updated version of this page can be found at https://help.savignano.net/snotify-email-encryption/mailer-library

Troubleshooting mailer library version mismatches

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To fix this issue, please

  1. remove javax.mail-1.6.2.jar and javax.mail-api-1.6.2.jar from WEB-INF/lib

  2. restart Jira

  3. check again

For more details about this issue, please see https://savignano.atlassian.net/wiki/spaces/SNOTIFY/pages/1571258369/Resolved+Issues#Duplicate-Java-Mail-Library.

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To fix this issue, please

  1. stop your Confluence instance

  2. go to the WEB-INF/lib directory of your Confluence installation

  3. remove javax.mail-1.6.2.jar and javax.mail-api-1.6.2.jar

  4. download the offical jakarta.mail-1.6.4.jar

  5. copy it into the WEB-INF/lib directory of your Confluence installation

  6. start Confluence

For more details about this issue and alternate fixes, please see https://savignano.atlassian.net/wiki/spaces/SNOTIFY/pages/1571258369/Resolved+Issues#Resolved-with-Confluence-7.5.

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