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In order to avoid duplicate notifications, Jira administrators should deactivate the notifications for new comments.
Unfortunately, this needs to be done manually, because apps cannot change notification schemes.
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When a new comment is added, the app will add the signature by editing the comment immediately after it has been created. This would cause two notifications to be sent – one without the signature, and one with the signature included. To avoid possible confusion, we recommend to disable the notification for new comments, so only the notification with the signature is sent. |
There are two types of notifications involved: Jira notifications and customer notifications. Jira notifications are usually sent to internal Jira users only, but may can optionally also be configured to be sent to customers. Customer notifications are only sent to Jira Service Management customers only, and they are configured separately.
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