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Time to first response: 1 business day
Hours of availability: 8 hours per day, 5 days a week, excluding national and regional holidays
Support via: email only
Advanced Support
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Priority processing
Time to first response: 4 business hours
Hours of availability: 8 hours per day, 5 days a week, including national and regional holidays
Support via: email, as well as phone and/or screen sharing if necessary
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Product training
Installations without a valid and current license or active subscription
Installations on Atlassian platform versions that are beyond end of life
Installations on non-compatible Atlassian platform versions
Beta or development releases
Individual customizationsIntegration
Support in any language other than English or German
We strive to help you with the integration with third-party software (neither Atlassian nor ours)
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, but limited to the point where it is beyond our control.
However, out of scope support can be provided separately if need be. Please inquire.
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